Privacy Policy
Last updated: 18 August 2026
Overseasinfo.tv Ltd (“overseasinfo.tv”, “we”, “us” or “our”) is a company registered in England and operates overseasinfo.tv, an online travel discovery and knowledge service.
overseasinfo.tv brings together travel information, videos, photographs, community contributions and information provided by tourism businesses to help travellers discover destinations, hotels, tours and experiences.
This Privacy Policy explains how we collect, use, store and protect personal information when people use our website, create an account, contribute content, contact us or otherwise interact with overseasinfo.tv.
We are committed to handling personal information responsibly and transparently.
1. Who is responsible for your personal information?
The organisation responsible for your personal information is:
Overseasinfo.tv Ltd
Registered in England - 06770937
Office 9 Dalton House, 60 Windsor Avenue, London, SW19 2RR
Email: office@overseasinfo.tv
If you have questions about this Privacy Policy or how we process personal information, please contact us using the details above.
2. What personal information do we collect?
The information we collect depends on how you use overseasinfo.tv.
Information you provide to us
This may include:
- Name or display name
- Email address
- Password
- Profile photograph
- Information provided when creating or managing an account
- Videos and photographs you upload
- Comments, experiences and other content you contribute
- Information contained within an itinerary you create
- Communications you send to us
- Information you provide when reporting content or contacting us
We only ask for personal information that is reasonably necessary for the relevant service or purpose.
Information collected when you use the website
Depending on the services and technologies being used, we may collect information such as:
- IP address
- Device and browser information
- Operating system
- Approximate location derived from technical information
- Pages and content viewed
- Search activity
- Referring website
- Date and time of visits
- Website usage and interaction information
Some of this information may be collected through cookies or similar technologies.
Information contained in uploaded content
Videos, photographs, comments and travel experiences may contain information about identifiable individuals.
Anyone uploading content to overseasinfo.tv is responsible for ensuring that they have the necessary rights and permissions to upload and publish that content.
Please see our Content and Upload Rules for further information.
3.Information about tourism businesses
Tourism businesses may provide information to overseasinfo.tv about their business, including information about:
- Business identity
- Location
- Facilities and services
- Accommodation
- Tours and experiences
- Restaurants and dining
- Policies
- Frequently asked questions
- Videos and photographs
- Direct booking information
Where appropriate, this information may be identified as information provided by a Verified Business.
Information about a business may include personal information relating to individuals associated with that business, such as names, job titles, contact details or photographs.
We will process such information in accordance with applicable data protection law.
4. Information from other sources
We may obtain information from publicly available sources or from third parties where this is necessary for the operation and development of overseasinfo.tv.
For example, information about a tourism business or destination may be obtained from publicly available websites or other legitimate sources.
Where we obtain personal information from another source, we will handle it in accordance with applicable data protection requirements.
5. How we use personal information
We use personal information for purposes including:
- Providing and operating overseasinfo.tv
- Creating and managing user accounts
- Allowing users to upload and manage content
- Publishing user-generated content where the user has chosen to make it public
- Creating and managing itineraries
- Responding to enquiries and providing customer support
- Operating and improving search and discovery
- Providing features such as Focus Chat
- Maintaining the security and integrity of the website
- Preventing fraud, abuse and unlawful activity
- Managing our business and legal obligations
- Understanding how the website is used and improving our services
- Communicating important information about accounts, services or changes to our policies
- Sending marketing communications where permitted by law and where the appropriate legal basis exists
We will not use personal information for purposes that are incompatible with the purposes explained to you unless permitted or required by law.
6. Our legal bases for processing
We will only process personal information where we have a lawful basis to do so.
Depending on the circumstances, these may include:
Contract
Where processing is necessary to provide a service you have requested, such as creating and managing an account or providing account-related functionality.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include operating, securing and improving overseasinfo.tv, preventing abuse and protecting our business.
Consent
Where we ask for your consent, for example where consent is required for certain cookies, tracking technologies or marketing activities.
You may withdraw consent where applicable.
Legal obligation
Where processing is necessary for us to comply with a legal or regulatory requirement.
The appropriate lawful basis will depend on the particular processing activity.
7. User-generated content
overseasinfo.tv allows users to contribute videos, photographs, comments, experiences and other travel content.
If you choose to publish content publicly, that content may be visible to other users and may be indexed or discovered through search engines or other technologies.
You should therefore avoid including personal information about yourself or other people that you do not wish to make public.
You are responsible for ensuring that content you upload complies with our Content and Upload Rules, including requirements relating to copyright, privacy, permissions and filming.
8. Focus Chat and AI
Some businesses may offer Focus Chat, an AI-powered conversational service.
Where Focus Chat is available, users may submit questions about a hotel, tour, experience or other business.
Questions and related information may be processed in order to provide responses and operate the service.
Where the business is a Verified Business, Focus Chat may provide answers based on knowledge provided directly by that business.
AI service providers: Focus Chat may use third-party technology providers to process information necessary to provide the service. These providers may process information on our behalf and are required to handle it in accordance with applicable contractual and legal requirements.
We do not use Focus Chat to make decisions about individuals that produce legal or similarly significant effects.
9. Who do we share personal information with?
We do not sell personal information to third parties.
We may share personal information with trusted service providers where necessary to operate overseasinfo.tv.
These may include providers supporting:
- Website hosting and infrastructure
- Database and cloud services
- Email and communications
- Security and fraud prevention
- Analytics
- AI and conversational services
- Technical support
- Payment or accounting services, where applicable
These providers may process personal information on our behalf and will only receive information necessary for the relevant service.
We may also disclose personal information where required by law or where necessary to protect our rights, users, property or the security of overseasinfo.tv.
If our business is sold, merged, reorganised or transferred, personal information may be transferred as part of that transaction where legally permitted.
10. Public information
Some information you provide may be publicly displayed if you choose to publish it.
For example, depending on the features you use, this may include:
- Your display name
- Profile photograph
- Videos
- Photographs
- Comments
- Travel experiences
- Other content you choose to publish
Your email address and password are not publicly displayed to other users.
Before publishing content, please consider carefully whether it contains personal information about yourself or anyone else.
11. Direct bookings
overseasinfo.tv does not operate as an OTA and does not take bookings or payments for hotels, tours or experiences through the site unless expressly stated otherwise.
When you follow a link to a tourism business or another booking provider, you are leaving overseasinfo.tv and dealing directly with that third party.
That third party will have its own privacy policy and terms.
We do not control how third-party websites process your personal information and recommend that you review their privacy policies before providing information to them.
12. Cookies and similar technologies
We use cookies and similar technologies to operate and improve overseasinfo.tv.
Some cookies may be strictly necessary for the operation, security or functionality of the website.
Other cookies or tracking technologies, such as certain analytics or marketing technologies, may require your consent.
Where required, we will ask for your consent before using non-essential cookies.
13. How long do we keep personal information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
- Provide our services
- Maintain accounts
- Maintain security
- Resolve disputes
- Prevent fraud and abuse
- Meet legal, accounting or regulatory requirements
- Establish, exercise or defend legal claims
The actual retention period depends on the type of information and the reason for processing it.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
14. Your rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion
- The right to restrict processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
You may exercise some rights through your account or by contacting us at:
We may need to verify your identity before responding to a request.
We will normally respond without undue delay and within the period required by applicable data protection law.
In some circumstances, we may be permitted to refuse a request or charge a reasonable fee where permitted by law.
15. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.
16. Security
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, authentication, secure hosting, encryption where appropriate, monitoring and other security measures appropriate to the nature of the information.
However, no internet service can guarantee absolute security.
17. Children
overseasinfo.tv is intended to be a general travel information and discovery service.
We do not knowingly collect personal information from children where doing so would be unlawful.
If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take appropriate steps to delete it.
18. Third-party websites and services
overseasinfo.tv may contain links, embedded content or integrations provided by third parties.
These may include tourism businesses, booking providers, video services, social media services, analytics providers and other external services.
Once you access a third-party service, its own privacy policy and terms apply.
We are not responsible for the privacy practices of third-party websites or services.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.
When we make significant changes, we will take appropriate steps to bring those changes to your attention.
The latest version will always be available on overseasinfo.tv and the date of the latest update will be shown at the top of the policy.
We recommend checking this page periodically.
20. Complaints
If you have a concern about how we have handled your personal information, please contact us first:
We will investigate and respond to your concern.
If you remain dissatisfied, you may have the right to complain to the relevant data protection supervisory authority.
For UK data protection matters, this is the Information Commissioner's Office (ICO).
21. Contact us
If you have any questions about this Privacy Policy or how overseasinfo.tv processes personal information, please contact:
Overseasinfo.tv Ltd
Registered in England No: 06770937
Office 9 Dalton House, 60 Windsor Avenue, London, England, SW19 2RR
Email: office@overseasinfo.tv
