This hotel is located in the heart of Vancouver, right next door to the city's famous Gotham restaurant and its newest seafood restaurant, The Shore Club. It lies in the business and entertainment district, in the immediate vicinity of the Downtown area and the Jester's Grill bar. It is only seconds away from the new Holt Renfrew department store and Pacific Centre Mall and just steps from the new convention centre complex. The Pacific Central train station is 10 minutes away on foot, and it is a 20-minute walk from the hotel to Stanley Park.
The hotel was built in 1912. 5 junior suites, 10 suites, 40 single rooms and 10 double rooms are located on 5 storeys and can be reached by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include translation services, room service, a laundry service and a page service. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available.
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 65 non-smoking rooms.
Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym and massage treatments.
Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Bed and breakfast is offered as a catering option. A continental breakfast ensures a great start to the day. At dinner, guests order their favourite dishes à la carte. The hotel also offers special catering options.
The hotel accepts the following credit cards: American Express, VISA, JCB and MasterCard.